Shipping policy

Where we deliver

We ship anywhere in Australia, including PO Boxes and Australia Post parcel lockers. We don’t ship overseas at the moment.

Delivery options and costs

Every order is sent with Australia Post. At checkout you can choose:

Parcel Post (Regular)
Express Post: we have an agreement with Australia Post that covers sending our perfumes by Express Post.

Shipping costs are calculated at checkout and shown before you pay.

Dispatch

Orders placed before 12pm Sydney time (AEST/AEDT) on a business day are dispatched the same day. Orders placed after 12pm, or on a weekend or public holiday, are dispatched the next business day. Business days are Monday to Friday, excluding public holidays.

Delivery times

After dispatch, orders typically arrive in:

Metro areas: 1–3 business days
Regional and remote areas: around 5–7 business days

Express Post is usually faster. For an estimate for your postcode, use Australia Post’s delivery time calculator. Delivery times are Australia Post estimates and can’t be guaranteed, especially in busy periods such as the lead-up to Christmas. We’ll email you a tracking link when your order ships.

Damaged, leaking or missing items

If your parcel arrives damaged or leaking, or something is missing, please email support@ghaliya.com.au within 7 days of delivery with your order number and a photo, and we’ll put it right. Letting us know quickly helps us sort it out with Australia Post; it doesn’t limit your rights under the Australian Consumer Law.

If tracking shows your order as delivered but you haven’t received it, contact us and we’ll follow it up with Australia Post.