Refund policy

Change of mind

We don’t accept returns if you simply change your mind, so please choose carefully. Not sure about a scent? Our 10 ml roll-on oils are an affordable way to try it first. This doesn’t affect your rights if an item is faulty, damaged or incorrect (see below).

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms: if something you bought from us is faulty, arrives damaged, isn’t what you ordered or isn’t as described, we’ll provide a refund, replacement or repair, depending on the problem. This applies whether or not the item was on sale, and we cover reasonable return postage for these items.

Nothing in this policy limits your rights under the Australian Consumer Law.

How to start a return

Email support@ghaliya.com.au with your order number, what’s wrong and a photo.
We’ll reply with our returns address and instructions, including how we’ll cover your return postage. Please email us first, as our returns address isn’t listed here.
Once we’ve received and checked the item, we’ll process your refund to your original payment method within 3 business days.

If you’d prefer, we can offer store credit or an exchange instead of a refund. It’s your choice.