Shipping & Returns

We deliver across Australia with Australia Post. Here’s how shipping, returns and refunds work at Ghaliya Parfums.

Shipping

Where we deliver

We ship anywhere in Australia, including PO Boxes and Australia Post parcel lockers. We don’t ship overseas at the moment.

Delivery options and costs

Every order is sent with Australia Post. At checkout you can choose:

Parcel Post (Regular)
Express Post: we have an agreement with Australia Post that covers sending our perfumes by Express Post.

Shipping costs are calculated at checkout and shown before you pay.

Dispatch

Orders placed before 12pm (midday) Sydney time on a business day are dispatched the same day. Orders placed after 12pm, or on a weekend or public holiday, are dispatched the next business day. Business days are Monday to Friday, excluding public holidays.

Delivery times

After dispatch, orders typically arrive in:

Metro areas: 1–3 business days
Regional and remote areas: around 5–7 business days

Express Post is usually faster. For an estimate for your postcode, use Australia Post’s delivery time calculator. Delivery times are Australia Post estimates and can’t be guaranteed, especially in busy periods such as the lead-up to Christmas. We’ll email you a tracking link when your order ships.

Damaged, leaking or missing items

If your parcel arrives damaged or leaking, or something is missing, please email support@ghaliya.com.au within 7 days of delivery with your order number and a photo, and we’ll put it right. Letting us know quickly helps us sort it out with Australia Post; it doesn’t limit your rights under the Australian Consumer Law.

If tracking shows your order as delivered but you haven’t received it, contact us and we’ll follow it up with Australia Post.

Returns and refunds

Change of mind

We don’t accept returns if you simply change your mind, so please choose carefully. Not sure about a scent? Our 10 ml roll-on oils are an affordable way to try it first. This doesn’t affect your rights if an item is faulty, damaged or incorrect (see below).

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms: if something you bought from us is faulty, arrives damaged, isn’t what you ordered or isn’t as described, we’ll provide a refund, replacement or repair, depending on the problem. This applies whether or not the item was on sale, and we cover reasonable return postage for these items.

Nothing in this policy limits your rights under the Australian Consumer Law.

How to start a return

Email support@ghaliya.com.au with your order number, what’s wrong and a photo.
We’ll reply with our returns address and instructions, including how we’ll cover your return postage. Please email us first, as our returns address isn’t listed here.
Once we’ve received and checked the item, we’ll process your refund to your original payment method within 3 business days.

If you’d prefer, we can offer store credit or an exchange instead of a refund. It’s your choice.